Totalconnect Telephone Company is a service based business that is dedicated to providing top notch personalized support to all our clients. Our courteous and friendly support staff will work with you and for you to provide the best support and service possible for your business.
OUR SUPPORT SYSTEM
AUTOMATED TICKET SYSTEM
All support services are managed by our Automated Ticketing system, which creates and assigns a ticket for each support request.
New tickets are generated by sending an email request to support or adding a new ticket in our customer support portal.
TICKET SYSTEM ACCOUNT
Once a support ticket number has been assigned, a dedicated staff member will review and follow up on a priority basis. All details regarding a support request are fully logged and you may log into our on-line ticketing system and check the status of your ticket.
Once you have a ticket, you may call our support services at +1 (866) 879-5276 for updates and a staff member will assist you.
Telephone Support is available from 9:00 AM until 5:00 PM Pacific Standard Time.
UPDATING or CHANGING SERVICES
Services such as Adds, Moves, Changes are handled quickly and efficiently by our ticketing system and support staff.
Send all requests to support
OUR SUPPORT POLICY
Our technical or customer support will be with you at every step of the way whenever you need it. Our Support team is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction.
Whether your questions are pre-sales or of a technical nature, all our staff are well versed in clear communications to be able to provide you with answers to any and all questions regarding Totalconnect Telephone Company Services.
Extended support is available through our service contracts, contact one of our sales representatives for more details